Job Description

Frank Gay Services, Orlando, FL is calling, and so should you!We’re inviting motivated individuals to help us shape the foundation of something big!This is your chance to do more than just take calls. You'll be a part of building the culture, processes, and success of a growing department in a company with a long-standing reputation for excellence.Why Join Us?Because yes, youcanhave it all:Stability in a recession-resistant, essential industryA small business feel with the support of a trusted, established networkReal career growth opportunitiesThe chance to make an impact in launching a new call center operationA supportive, team-driven environment that values your voice and ideasThe ability to maximize your earnings through performance-based incentivesAbout the RoleAs a Customer Service Representative, you’ll be on the front lines of customer interaction, but also at the heart of something new. You’ll be instrumental in helping us build a call center that reflects our core values: Service, Integrity, and Excellence.Your responsibilities will include:Answering inbound calls from new and existing customersScheduling service appointments accurately and efficientlyDemonstrating empathy and professionalism with every interactionEducating customers on our services, including membership plansMaking outbound calls to support appointment setting and customer follow-upMeeting performance goals around call quality, bookings, and customer satisfactionWe’ll provide thorough training and coaching to ensure you feel confident and supported from day one. Your insights and feedback will help shape how we grow this new department, and your performance will play a key role in its long-term success.Compensation & PerksHourly pay plus weekly bonus payouts(Top representatives are earning $200-$1,000+ weekly in bonuses)Weekly payFlexible scheduling, we are seeking midday & evening schedulesPTO after 90 daysPaid holidays and birthday payMedical, dental, and vision insurance401(k) with match and IRA optionsPaid life insuranceOngoing training and leadership developmentOpportunity to grow with a new department and make your markWho You AreA clear, confident communicator who thrives in a fast-paced environmentPassionate about providing great customer serviceInterested in being part of a new team where your ideas are heard and valuedMotivated to grow with a company that promotes from withinExcited by the opportunity to build, lead, and shape a new call centerInterested?These roles are filling fast! If you’re excited about more than just a job and want to help launch something new, apply now.Frank Gay Services is calling, and we can’t wait to hear from you!

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