Call Center Representative Job at Express Employment Professionals Defunct, Shrewsbury, MA

SWdya2I3Vis5bEtScTBOeHdPcWxBdzY2c3c9PQ==
  • Express Employment Professionals Defunct
  • Shrewsbury, MA

Job Description

Job Full Description


We are seeking a strong individual for a call center position. This is an amazing opportunity for a outgoing person who likes working both by themself and as a team!


Pay re-evaluation after 90 days of successful employment and perfect attendance!


Hours are flexible, including morning shifts and afternoon to evening hours, and there is unlimited growth opportunity in our organization across departments.



Call Center Representative


Location: Auburn, MA


Pay Rate: $18.00 - $20.00 per hour



Employment Type: Full-Time


Shift: Morning shift

Job Summary


We are looking for a professional and motivated Call Center Representative to join our growing team in Auburn. This is a high-energy role perfect for someone who enjoys problem-solving and providing top-tier support to customers. You will be the primary point of contact for our clients, ensuring their questions are answered and their issues are resolved with a high degree of empathy and efficiency.

Core Responsibilities

  • Customer Support: Handle a high volume of inbound calls regarding [Insert Service/Product, e.g., billing, technical support, or order tracking].
  • Issue Resolution: Listen actively to customer concerns, identify the root cause of problems, and provide accurate solutions or escalations.
  • Data Entry: Accurately document all customer interactions and updates in our CRM database.
  • Product Knowledge: Stay up-to-date on company policies, services, and promotions to provide the most relevant information to callers.
  • Follow-up: Conduct outbound calls when necessary to provide updates or ensure a customer's issue has been fully resolved.
Qualifications & Skills

  • Experience: 1+ years of experience in a call center or retail customer service environment preferred.
  • Communication: Excellent verbal and written communication skills with a professional phone demeanor.
  • Tech-Savvy: Comfortable navigating multiple computer screens and software programs simultaneously (e.g., Microsoft Office, Zendesk, or Salesforce).
  • Problem Solving: Ability to remain calm and helpful under pressure, especially when dealing with frustrated callers.
  • Language: Bilingual skills (English/Spanish) are a significant plus but not required.

Worcester, MA
3452
1241 Main Street
Suite 5
Worcester, MA 01603

Job Tags

Hourly pay, Full time, Work at office, Flexible hours, Shift work, Day shift

Similar Jobs

Green Water & Power

Independent Sales Consultant - Solar Power Solutions Job at Green Water & Power

 ...Job Description: Independent Sales Consultant (1099) Solar Power Solutions Employment Type: 1099 Independent Contractor Industry: Solar Power Infrastructure Location: Remote / Territory-Based Compensation: Commission-Only (High Earning Potential) Company... 

Young World Physical Education

Adult General Education Teacher - Full-Time Job at Young World Physical Education

Young World Physical Education is hiring an Adult Education Teacher in Tampa, Florida. This full-time role requires designing instruction for adult learners, managing classroom behavior, and engaging students effectively. Ideal candidates must hold a Florida Professional... 

Hemophilia Outreach Center

Triage Nurse/Outpatient Infusion Nurse Job at Hemophilia Outreach Center

 ...To: Clinical Director Position Summary: The Triage Nurse provides telephonic and clinic-based nursing support for...  ...clinical protocols and sound nursing judgment. In the Outpatient Infusion Nurse role, the nurse will specialize in administering IV therapy... 

Raytheon

Principal Electrical & Electronics (E&E) Engineer- Sensor Test Development Job at Raytheon

 ...more secure world. Raytheon is currently seeking a Principal Electrical & Electronics (E&E) Engineer- Sensor Test Development to join...  ...excellent position for engineers with a background in electrical design and software programming/automation, along with a desire to... 

Neighborhood Charter Schools

2026-2027 12:1 Teaching Position Job at Neighborhood Charter Schools

 ..., speech-language impairments, and other health impairments in a self-contained setting. BRIDGE Teacher Duties: Develop and teach engaging lessons that follow NCS rigorous curriculum and provide fast-paced, stimulating instruction with a high level of differentiation...