Job Description

Care Coordinator

Gabbi is looking for a Care Coordinator who will serve as a primary point of contact for patients after they book, guiding them through next steps, follow-ups, and care navigation with clarity and empathy. You'll own day-to-day patient communications, proactively keep patients engaged, and partner cross-functionally to ensure a seamless, high-quality experience as we scale. The ideal candidate is detail-oriented, tech-savvy, and energized by building processes in a fast-growing startup environment.

About Gabbi, Inc.

We are on a mission to decrease delayed diagnosis amongst women, starting with breast cancer. Gabbi is the first digital health solution that accurately & inclusively predicts a woman's risk for breast cancer and equips her to take action with community support. We empower women to understand their bodies and proactively seek the care they need through the first-ever consumer-facing breast cancer risk model that assesses a woman's lifetime risk for breast cancer.

Description

By age 50, most of us will have been personally touched by breast cancer—through a loved one or our own health journey. Gabbi's mission is to make late-stage breast cancer obsolete by helping every woman understand her risk early and connecting her to the right breast specialists via telehealth and streamlined care navigation. When breast cancer is detected early, outcomes are dramatically better— we're building a future where every woman knows her risk and gets the right care at the right time.

What You'll Do:

• Own patient navigation end-to-end: Schedule appointments, guide next steps, clarify risk levels, ensure follow-ups, and proactively re-engage patients who haven't scheduled.
• Be the voice of Gabbi post-booking: Serve as the main point of contact via text/email/phone, delivering fast, empathetic support that builds trust and drives high satisfaction.
• Drive order completion: Track imaging/testing orders from placement to completion so patients don't fall through the cracks and follow-ups happen on time.
• Build breast health expertise: Stay current on screening guidelines, risk assessment, and early detection to help patients understand what's next and why it matters.
• Coordinate across partners: Work closely with Breast Specialists, imaging centers, and payers to keep the care journey smooth and integrated.
• Make the system better: Monitor Epic Work Queues (WQs) and identify ways to streamline referrals, registration gaps, SBO/MSPQ issues, charge capture, and claim edits to reduce delays.
• Own pre-visit auth workflows: Secure payer approvals ahead of visits to minimize last-minute friction and keep care on track.
• Be a team multiplier: Coordinate access needs and troubleshoot basic tech issues so the care team can stay focused on patients.

Qualifications: :

• 1+ years of experience in a customer experience, customer service, care coordination, or patient-facing role, ideally within healthcare
• Strong interest in women's health; comfort supporting patients through sensitive, high-emotion moments with empathy and discretion
• Tech-forward and eager to learn new tools/software quickly; comfortable working across multiple systems in a fast-paced environment
• Proven ability to own an initiative end-to-end—from identifying a need to executing, iterating, and delivering results
• Exceptional verbal and written communication skills; able to explain complex information clearly, kindly, and confidently
• Natural problem-solver with a "figure it out" mindset and a bias toward action
• Highly organized with impeccable attention to detail; able to manage multiple workstreams, deadlines, and follow-ups without things slipping
• Comfortable with ambiguity and rapid change; thrives in a build-and-iterate startup environment
• Bonus: experience at an early-stage startup

Compensation & Benefits: :

• $21 - $24/hour to start, commensurate with experience
• This position starts as a 40 hour per week contractor for hire position with the opportunity to convert to a full-time employee with benefits & equity after 3 months
• Opportunity to make a meaningful impact in women's health by saving women's lives through breast cancer early detection
• This role offers meaningful opportunities to learn and grow in a fast-paced startup environment , taking on new responsibilities, building new skills, and helping shape processes as we scale.

Salary: $21 - $24 per hour

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