Job Description

Austin, TXEnterprise – Client Operations /Full-Time /HybridEverlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.Role Summary:The Communications Specialist supports the technical production, setup, and quality review of member-facing communications across print and digital channels. Working within approved templates and established workflows, this role updates configurable content, supports HTML-based email setup, reviews proofs, coordinates with print vendors, and helps ensure communications are accurate and launch-ready.This role partners closely with Project Managers, Tech Implementation, and external vendors. Tech Implementation manages the Iterable workflows that trigger communications, while this role helps ensure the communications themselves are properly prepared, reviewed, and ready to move through those workflows.Location Requirement: Candidates must be currently based in Austin, TX, or be willing to relocate to Austin prior to their start date.What You’ll Do:Review incoming communication requests and gather the required data and source documents needed to prepare member-facing communications.Read, Write and Speak English & Spanish fluentlyPrepare and update configurable communication elements within approved print and email templates, including HTML-based email template edits and setup.Organize and monitor communications to ensure the correct materials are delivered to the appropriate audience and program.Review and approve new or updated client communications for accuracy, formatting, completeness, and readiness for internal or client review.Coordinate with print vendors on work requests, proofs, revisions, deadlines, and follow-up using established communication processes and templates.Track communication status and updates in Jira and related trackers so stakeholders have clear visibility into progress, risks, and next steps.Partner with Tech Implementation and cross-functional teams to support communications that are configured and triggered through Iterable workflows and related operational processes.Resolve questions, inconsistencies, or missing information by working directly with stakeholders.Maintain strong quality assurance practices to help ensure communications are accurate, polished, and launch-ready across both print and digital channels.Support other communications-related projects and operational needs as assigned.What we’re looking for:RequiredAssociate’s degree or equivalent combination of education and experience preferred.2+ years of experience in communications production, print communications, email production, template configuration, or a related operational role.HTML experience required for email/template updates and setup.Read, Write and Speak English & Spanish fluentlyComfort using spreadsheets, workflow tools, and general business software applications.Strong proofreading and quality assurance skills.Strong organizational skills and ability to manage multiple deadlines in a high-volume environment.Ability to communicate clearly and follow through with cross-functional partners and vendors.PreferredExperience with print vendors, proof review, or print production workflows.Familiarity with email communications that are configured within a broader platform such as Iterable.Healthcare experience is a plus.Experience supporting regulated or operationally complex member communications.Ideal candidate profile:The strongest candidate will likely be someone who:Has experience catching errors before something went to a client, vendor, or memberCommunicates proactively when something is unclear or when a timeline is at riskCan work independently within defined processes and knows when to escalateStays organized and accurate when handling multiple deadlines at onceTakes pride in polished, detail-oriented work because member-facing errors have real impactWhat this role is:Technical setup and maintenance of member communications across print and digital channelsWorking within existing approved templates and structured communication requirementsUpdating configurable elements rather than developing new creative conceptsReviewing proofs, validating accuracy, and coordinating revisionsSupporting communication production across internal teams, external vendors, and system-driven workflowsSecurity Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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