Job Description
POSITION: On-Campus Community Assistant
COMPENSATION:
Pursuant to CA regulations, if this job is performed in CA, the salary range is
$19.18 - $21.18.
Eligible to participate in the company benefits plan. We offer health, vision,
dental, and pet insurance. We offer a 401(k) retirement plan, student loan
assistance, licensing and continuing education reimbursement, parental leave,
and housing allowances or gifts.
REPORTS TO: Community Manager
SUMMARY:
Through a strategic partnership between Capstone Management Partners (CMP) and
Cardinal Group Management, we are providing for-purpose on-campus student
housing management across the United States. CMP is focused on providing
customized management services specific to university partners who prefer to
outsource operations and facilities management while maintaining control over
residential life services. For this reason, CMP is primarily focused on
affiliated campus edge and on-campus student housing facilities. CMP combines
the strength and experience of a nationally renowned housing development and
asset management company with the skills, efficiencies, and procedures of one of
the most innovative and prolific student housing property managers in the
country, Cardinal Group Management.
A CMP Community Assistant is an adaptive, outgoing, and hardworking contributor.
This position requires the ability to maintain high-quality customer service,
safety awareness, and managing daily administrative tasks.
ESSENTIAL RESPONSIBILITIES (Included but not limited to):
Business Hours Shift:
* Welcomes students and visitors by greeting them, in person or on the
telephone, answering questions, or referring inquiries.
- Cover front desk duties from 6 am- 12 am (part-time / 4-hour shifts).
- Maintains a safe and clean reception area by complying with procedures,
rules, and regulations.
- Assist with the move-in and move-out proceeds for all residents.
- Assist with the turnover process inside the units.
- Track and distribute resident packages and mail.
- Uses MS Word and Outlook effectively to create documents, send emails, and
maintain calendar appointments.
* Contributes to team effort by accomplishing related administrative results
as needed.
* Answer phones and emails for CMP/CCA regarding occupancy and customer
service.
* Perform the lockout/key process for residents as assigned by the
Coordinator.
* Participates in Cardinal U as required.
QUALIFICATIONS
- High school diploma or equivalent.
- Ability to use Microsoft Word, Excel, and Outlook accurately and
effectively.
- Excellent customer service skills.
- Excellent verbal and written communication.
- Timely, detail oriented and motivated to come to work!
- Ability to work up to forty hours per week including weekends as assigned
(move in, move out, etc.)
* Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. Incumbents primarily work in an office
environment but also have frequent exposure to outside of apartment buildings
and in all areas of the property including amenities and have frequent exposure
to outside elements where temperature, weather, odors, and/or landscape may be
unpleasant and/or hazardous.
The physical demands described here are representative of those that must be met
by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. While performing the duties of this job, the
Team Member is regularly required to use hands to finger, type, handle, or feel
and talk or hear. The Team Member regularly required to stand; walk; reach with
hands and arms, and climb, stoop, or squat. The Team Member is often required to
sit. Incumbents must be able to physically access all exterior and interior
parts of the property and amenities and must be able to work inside and outside
in all weather conditions including, but not limited to rain, snow, heat, hail,
wind, and sleet.
The above job description is not intended to be an all-inclusive list of duties
and standards of the position. Incumbents will follow any other instructions,
and perform any other related duties, as assigned by their Team Leader.
Job Tags
Part time, Work at office, Shift work