Job Description

ECommerce Specialist

Our client is a family-run Japanese company with over 200 years of history and two key business divisions: food for human consumption and pet food. In Japan, our client is the No.1 pet food brand, known for its wide product portfolio and innovative, industry-defining product "Churu". After significant domestic growth, the company continues to expand internationally with the mission to bring joy to pets and their owners worldwide.

They are now seeking a highly motivated eCommerce Specialist to join their team and support their growing European operations.

With full budget accountability in alignment with the line manager, the position focuses on building strong, influential relationships with key eRetailers and collaborating with internal stakeholders to deliver actionable insights and innovative solutions. The role will lead the development and execution of mutually beneficial joint business plans that foster sustainable growth for the eCommerce channel and the overall market.

In this position, you will lead and coordinate the eCommerce channel in close collaboration with local market teams for our client. You will drive growth, strengthen client relationships, and ensure operational excellence in the digital space.

Main responsibilities include:

• Lead eCommerce Strategy: Develop and execute strategies to grow online sales, traffic, and customer loyalty across key platforms and emerging eRetailers.
• Manage Key Accounts: Act as the primary contact for major eRetailers (e.g., Amazon,…), ensuring strong partnerships and tailored solutions.
• Drive Sales Performance: Oversee distribution, revenue, and budget targets for the eRetailers, ensuring alignment with business objectives.
• Plan & Execute Listings: Prepare and implement annual plans, product listings, and promotional activities to maximize visibility and conversion.
• Analyze Market & Assortment: Monitor market trends, competitor activity, and assortment opportunities to identify new revenue streams.
• Monitor & Report KPIs: Track account performance, provide regular reporting, and ensure achievement of agreed KPIs.
• Collaborate Cross-Functionally: Work closely with marketing, shopper CX, supply chain, and colleagues to share best practices and support overall growth.
• Ensure Compliance & Control: Maintain operational standards, budget adherence, and compliance in all Digital Commerce activities.
• Represent the Brand: Participate in trade fairs and industry events to strengthen our client's presence and build strategic relationships.

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