Job Description

The Epic Cadence Application Analyst II supports, configures, and optimizes the Epic Cadence scheduling application to ensure efficient access, accurate provider schedules, and a positive patient experience. This role independently handles routine to moderately complex issues and partners with senior analysts on system enhancements and projects.

Key Responsibilities

• Provide day‑to‑day support for Epic Cadence, including troubleshooting scheduling, template, and access issues
• Configure and maintain provider schedules, visit types, time slots, and appointment rules
• Analyze scheduling workflows and recommend improvements to support access and operational goals
• Support system upgrades, enhancements, and maintenance activities
• Participate in testing, validation, and issue resolution for new builds or changes
• Work closely with clinic, access, and operational stakeholders to resolve issues and gather requirements
• Manage tickets, document solutions, and maintain build and workflow documentation
• Collaborate with Epic, internal IT teams, and vendors as needed
• Escalate complex issues and assist Level 3 analysts with larger initiatives

Pay Range $43-63/hour

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