Job Description

Event Security Officer

This is the third of six levels in the Event Series. As an Event Security Officer, you will be the front line of protecting our guests, team members, and property. You will provide excellent customer service to all while maintaining the safety, security, and order of Burton Coliseum Complex. Every person must know that safety and security is vital, and you can ensure this by following S.M.I.L.E. – Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, and Empowerment.

Examples of Duties

ESSENTIAL CLASS DUTIES AND RESPONSIBILITIES (The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.)

• Controls public entrance to the facility; checks for and prevents unauthorized items, including outside food and beverages from coming into the facility.
• Accurately checks all staff/guests' bags to determine whether items contain objects that warrant further investigation and sets bags aside for searching or re-screening as indicated by equipment.
• Operates walkthrough magnetometers, utilizes bag searching techniques, and/or hand wand metal detectors to screen guests, employees and contractors entering the venue.
• Responds immediately and professionally to guest disturbances/incidents and assists law enforcement with escorts of unruly fans when ejections are warranted.
• Responds to and assesses various emergency and sensitive situations in a calm, rational, and professional manner; effectively diffuses potentially volatile situations as needed and calls appropriate first responders to the scene as necessary.
• Secures perimeter of ticketed areas.
• Regulates and monitors credentials to ensure control of access into sensitive and/or restricted areas.
• Works cooperatively with other departments and vendors within the area.
• Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc.
• Aids guests during emergency situations such as sheltering in place and evacuations out of the building.
• Identifies safety risks/violations and notifies management of potential issues.
• Cross trains and assists with the set-up, support, and tear down of events as business demands and security needs permit; recommends procedures to increase event safety.
• Ensure guests feel welcomed by greeting guests to the venue in a friendly, professional manner.
• Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform.
• Answers guests' questions in a knowledgeable, helpful, and professional manner.
• Assists with directional and informational inquiries.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES This position does not require any supervisory responsibilities.

Requirements

EDUCATION AND EXPERIENCE High School diploma or general education degree (GED); or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING REQUIREMENTS Valid Driver's License as per State law or requirement QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Speak and understand English.
• Read and interpret documents such as instructions, policies and procedures.
• Deal effectively and courteously with the general public.
• Must be familiar with evacuation procedures and patron safety.
• Must be trained in non-violent crisis intervention (CPI), First Aid, and other specified training as required within six (6) months of hire. These certifications must be maintained throughout employment.

SKILLS & ABILITIES

• Must have reliable transportation.
• Use computers and related software applications.
• Adapt to guest needs/requests.
• Remain at assigned position until relieved or dismissed.
• Communicate effectively and consistently with Burton staff.
• Follow direction from supervision.
• Think quickly and rationally in times of emergency and assist patrons to emergency exits in case of evacuation.
• Consistently exhibits courteous, respectful, non-defensive and appropriate communications and presents information in a concise and understandable format.
• Works cooperatively with others and contributes to a positive work environment.
• Ability to enforce regulations with firmness, tact, and impartiality.
• Flexible schedule and ability to work late hours, weekends, long nights, and holidays.
• Communicate clearly to everyone verbally, using radios, hand signals, and flashlights to remain in constant contact throughout the shift with team members and leaders.

Supplemental Information

PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to stand for extended periods of time. The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel. Physical strength required to perform assigned tasks. Also, must be able to climb up and down stairs and stand for extended periods of time. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to work outdoors and may be exposed to moving mechanical parts and the risk of electrical shock. The noise level in the work environment is usually moderate. UNIFORM (Only if applicable to position.) NOTE The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

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