Job Description

Helpdesk Technician 2026-27

Porter-Gaud School is an Episcopal, independent, coeducational day school serving approximately 1,050 students in Grades 1-12. Porter-Gaud also includes The O'Quinn Schools of Porter-Gaud, serving approximately 620 students across two campuses in programs for two-year-olds through 5K.

Porter-Gaud School is seeking Helpdesk Technician to join its Technology Department for July 1, 2026. This is an excellent opportunity for an entry-level technology professional who is eager to grow their skills and advance within a collaborative and innovative school environment. This is a 12 month non-exempt position.

The Helpdesk Technician will provide technical support to faculty, staff, administrators, and students while helping to advance the School's technology initiatives. The primary responsibility of this position is managing the technology helpdesk system, including responding to, assigning, and resolving support requests both in person and remotely.

The ideal candidate is innovative, proactive, service-oriented, and enjoys working as part of a team. This position will report directly to the Director of Technology.

Essential Duties and Responsibilities

• Manage and support the School's helpdesk ticketing system.
• Respond to and resolve technology support requests from faculty, staff, students, and administrators.
• Assist with the management and deployment of devices through the School's Mobile Device Management (MDM) platform, JAMF.
• Support user accounts and permissions in Active Directory and Google Workspace.
• Assist with technology inventory management and asset tracking.
• Provide support for classroom audiovisual technologies.
• Evaluate emerging technologies and identify opportunities to improve technology services across the School.
• Assist the Director of Technology with the day-to-day operation of the School's technology infrastructure, including:
  • Network systems (firewall, wireless, switches)
  • Servers
  • Phone systems
• Perform other duties as assigned by the Director of Technology.

Required Qualifications

• Bachelor's degree from an accredited college or university; or
• Associate's degree with relevant certifications and experience.
• Strong working knowledge of Apple and Windows operating systems.
• Strong understanding of Google Workspace and related applications.
• Understanding of computer networking fundamentals and security concepts.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Preferred Qualifications

• One to three years of relevant technology support experience.
• Experience with JAMF or similar device management platforms.
• Experience supporting educational technology environments.

Personal Attributes

• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail.
• Positive attitude and strong work ethic.
• Excellent attendance and reliability.
• Ability to work independently and collaboratively within a team environment.
• Passion for technology and continuous learning.

Salary: Commensurate with experience.

Porter-Gaud is a Christian community that seeks to love and serve faculty, staff, students, and families of all faith backgrounds. Therefore, all Porter-Gaud employees will honor the God-given dignity of each member of our community. They will display a continuous commitment to developing the attitudes, knowledge, and skills to engage in appropriate and effective communication with students, colleagues, and families from diverse backgrounds and perspectives. We desire candidates who will contribute to the School's efforts to continue creating a more inclusive and equitable community where all individuals can develop a sense of belonging.

Porter-Gaud School is committed to welcoming and supporting a diverse faculty and staff. The School welcomes applicants from all backgrounds, as the School believes that best serves our students. In accordance with law, Porter-Gaud School is an equal opportunity employer and hires without discrimination on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, national origin, or disability.

Porter-Gaud School is committed to ensuring the safety and well-being of our students. We hold our employees to the highest possible standards. All employees are subject to extensive background check screenings and must sign our Code of Conduct. We strive to monitor employees while interacting with students. We take any inappropriate interactions between students and employees seriously and are committed to mandatory reporting standards as required by law. We will fully cooperate with authorities in any allegation or case of abuse.

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