Job Description

HVAC Service Manager

Started from humble beginnings back in 1997, Mr. Holland's Home Services has grown to become a trusted staple across southeastern Wisconsin and its surrounding areas. We are a dedicated team of home service experts who always go the extra mile to ensure peak performance for our customers' heating, air conditioning, plumbing, and electrical systems. We are seeking a dedicated and experienced HVAC Service Manager to lead our service operations at our Jackson, WI headquarters. This is an active leadership role requiring direct, in-field management to train, coach, and mentor technicians on technical delivery and proper turnover processes. If you bring strong technical expertise, natural leadership skills, and a customer-centric approach, we want you on our team.

Why work for Mr. Holland's?

• Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too!
• Employee benefits start on the 1st of the month following hire date.
• Medical (3 affordable medical plans to choose from), Dental and Vision Insurance
• Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance
• Employee Assistance Program (EAP)
• Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
• 401k with Company Match!
• Tuition Reimbursement
• Paid Time Off and 9 Paid Holidays
• Compensation: $80,000-$100,000 salary plus bonus

What You'll Do:

• Manage a team of HVAC service technicians, providing the guidance, training, and support necessary to drive high performance.
• Spend active time in the field with technicians, directly coaching them on technical troubleshooting and proper turnover processes.
• Oversee day-to-day scheduling, dispatching, and service call monitoring to ensure we meet customer expectations and service agreements.
• Provide top-tier technical support to help technicians troubleshoot complex residential HVAC issues efficiently.
• Monitor inventory levels, equipment, and company resources to optimize field efficiency and minimize downtime.
• Enforce industry regulations, company policies, and strict safety standards to maintain a safe working environment

What You Bring:

• Demonstrated success in HVAC service management or a closely related leadership role.
• A willingness to get out of the office and into the field to hands-on train, motivate, and inspire your team.
• Strong customer value-adding techniques to help technicians naturally increase the team's average ticket price.
• Comprehensive knowledge of residential HVAC systems, components, and operations with advanced troubleshooting capabilities.
• Exceptional verbal and written communication skills to build trust with customers, technicians, and internal stakeholders.
• The ability to prioritize tasks, multi-task, and stay calm under pressure in a fast-paced environment.
• Ability to pass background check and drug screening.

Physical Requirements & Work Location:

• Ability to work comfortably in unconditioned spaces subject to extreme seasonal temperatures, including sub-zero winters and high-heat summers.
• Ability to safely navigate residential spaces, including entering and working in basements, crawlspaces, attics, and utility closets.
• Ability to occasionally lift, carry, or move tools, equipment, or parts weighing up to 50 pounds.
• Frequent bending, kneeling, crouching, reaching, climbing ladders, and standing or walking for extended periods.

Take the next step in your HVAC management career with a company that values your growth and respects your expertise. Apply today to join the team at Mr. Holland's Home Services!

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