IT Help Desk Specialist Job at NPAworldwide, Nashville, TN

SWdIamJMdDUrbHlYcTA1d3grNm1CQXl4dVE9PQ==
  • NPAworldwide
  • Nashville, TN

Job Description

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Key Responsibilities

  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
  • Provide first-level support for common issues including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
  • Properly document all incidents, actions taken, and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support or application teams as needed.
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds.
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
  • Support increased call volumes during peak periods and special projects.

Job Tags

Similar Jobs

Century Group

CGP: Accounting Assistant / Bookkeeper Job at Century Group

 ...join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary of $49,000 to $5...  ...Familiarity with basic accounting concepts and standard bookkeeping practices. Ability to review information critically and identify... 

West Monroe

Senior Consultant, Mergers & Acquistions (high-tech & software private equity) Job at West Monroe

 ...Delivery ~ Support teams serving Private Equity and Corporate Strategic buyers while demonstrating advisory capabilities with high level client counterparts such as Private Equity Deal Teams and Operating Partners, CTOs, CPOs, and CIOs ~ Contribute to... 

Honda & Toyota of Seattle

Certified/ Expert Level Automotive Technician Job at Honda & Toyota of Seattle

Job Description Job Description Certified Auto Mechanic Honda and Toyota of Seattle is currently hiring any ASE, dealer certified or master automotive technicians to join our growing service department! Any manufacturer experience background is welcome! The average...

Sodexo

Executive Chef 3 Schools (k-12)- Student /Child Nutrition Job at Sodexo

 ...operations as he or she will be responsible for culinary training and food quality across Waco ISD. Our Executive Chef will also...  ...(hourly-paid staff); provide stellar customer/client service; ensure food safety, sanitation and workplace safety standard... 

CAM2 International, LLC

Industrial Maintenance Technician Job at CAM2 International, LLC

 ...Job Description Job Description The Industrial Maintenance Technician is responsible for maintaining, troubleshooting, and repairing manufacturing production line equipment with a strong emphasis on electrical systems. This role ensures optimal machine performance...