Payrate: $20.00 - $23.00/hr The incumbent will work within the Criminal Response Team. Please note this is a high-volume environment. Confidentiality and attention to detail are a must. We want this person to work independently and be able to problem-solve issues. Utilize sound judgement. Communicating with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters. Demonstrating a keen ability to multi-task while still making sound decisions under high pressure situations, life and death situations. Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all subpoenas, court orders and search warrants served upon the company for customer records. Demonstrating sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties. Managing workload effectively to complete high priority task with compliance guidelines. An understanding of and willingness to learn about basic legal concepts, terminology, principles, and procedures. Entering customer and account data from source documents within time limits by following policies & procedures and reporting needed changes. This includes a combination of data entry of legal process into our workflow management system & handling calls. Strong customer service or dispatch like experience for handling high call volumes of a dynamic nature. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output The ability to work independently Accuracy and Attention to detail Proficient typing and transcription Computer and technical skills Organizational and time management abilities Responsibilities Court Order Compliance group support The incumbent will work within the Criminal Response Team. Please note this is a high-volume environment. Confidentiality and attention to detail are a must. We want this person to work independently and be able to problem-solve issues. Utilize sound judgement. Communicating with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters. Demonstrating a keen ability to multi-task while still making sound decisions under high pressure situations, life and death situations. Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all subpoenas, court orders and search warrants served upon the company for customer records. Demonstrating sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties. Managing workload effectively to complete high priority task with compliance guidelines. An understanding of and willingness to learn about basic legal concepts, terminology, principles, and procedures. Entering customer and account data from source documents within time limits by following policies & procedures and reporting needed changes. This includes a combination of data entry of legal process into our workflow management system & handling calls. Strong customer service or dispatch like experience for handling high call volumes of a dynamic nature. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output The ability to work independently Accuracy and Attention to detail Customer Service experience a plus Proficient typing and transcription Computer and technical skills Organizational and time management abilities Pay Transparency The typical base pay for this role across the U.S. is: $20.00 - $23.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
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