Job Description
Location: Remote (Work from Home)
Job Type: Full-Time / Part-Time
Salary: $19 - $28 per hour (Based on Experience)
BENEFITS
Health, Dental & Vision Insurance
Paid Time Off (Vacation & Sick Leave)
Paid Holidays
Flexible Remote Work Schedule
Career Growth & Professional Development
Employee Recognition Programs
Performance-Based Incentives
Supportive & Collaborative Team Environment
is a dynamic construction and project management company dedicated to delivering quality building solutions and exceptional customer experiences. We are seeking a professional, customer-focused Remote Live Chat Support Specialist to join our growing team.
In this role, you will serve as the first point of contact for customers, contractors, vendors, and website visitors by providing prompt, accurate, and friendly assistance through live chat. You'll help answer questions, resolve concerns, provide project and service information, and ensure every customer interaction reflects 's commitment to excellence.
Live Chat Customer Support
Respond to customer inquiries through live chat in a timely and professional manner.
Assist customers with questions regarding 's construction services, project updates, consultations, estimates, and general inquiries.
Guide customers through available services, scheduling, and online resources.
Troubleshoot basic customer concerns and provide effective first-contact resolutions whenever possible.
Customer Service
Deliver exceptional customer support while maintaining professionalism and empathy.
Respond to inquiries related to appointments, billing, contracts, project timelines, and company services.
Ensure every customer receives accurate information and a positive service experience.
Issue Resolution
Take ownership of customer inquiries from initial contact through resolution.
Escalate complex technical or project-related concerns to the appropriate department.
Coordinate with project managers, sales representatives, and administrative staff to ensure timely follow-up.
Documentation & Data Management
Accurately document customer interactions within the company's CRM system.
Maintain detailed customer records and update project communication logs.
Identify recurring customer concerns and report trends to management.
Knowledge Base Support
Assist with maintaining internal FAQs, customer support resources, and knowledge base articles.
Recommend process improvements based on customer feedback and recurring inquiries.
Required
Previous experience in customer service, live chat support, or virtual customer assistance.
Excellent written communication and interpersonal skills.
Strong problem-solving and multitasking abilities.
Typing speed of 40–50+ WPM with high accuracy.
Experience using CRM platforms and customer support software.
Ability to manage multiple chat conversations simultaneously.
Strong organizational skills and attention to detail.
Ability to work independently in a remote environment.
Preferred
Experience with Zendesk, LiveChat, Intercom, HubSpot, Salesforce, or similar platforms.
Previous remote work experience.
Basic knowledge of construction, property management, or home improvement services.
Familiarity with customer knowledge management systems.
Employee Benefits
Medical, Dental & Vision Insurance
Paid Vacation & Sick Leave
Paid Holidays
Ongoing Professional Development
Career Advancement Opportunities
Employee Recognition & Performance Bonuses
Fully Remote Work Environment
Job Tags
Hourly pay, Full time, Part time, For contractors, Work experience placement, Remote work, Flexible hours