Job Description

Job Description and Duties

Under general direction provided by the Manager II, Disbursements Bureau Chief of Operations, the Supervisor II will manage and exercise direct control and supervision over the Bureau’s Print Operations, Mail Operations, and Reprographics Units. These units include professional, technical, and analytical staff performing a wide variety of complex functions associated with analytical consulting, printing systems, administrative support, and supervisory functions resulting in optimized disbursements of statewide public funds. Duties may require travel between office locations.

Duties Performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

• Print and Mail Operations Oversight and Planning - Responsible for directing and assigning tasks to subordinate supervisors who direct the activities of Print and Mail Operations, and the warehouse. Establish, revise, and maintain reliable workload metrics and service level agreements for all units various production workloads to inform data-driven decisions. Personally handle the more complex and sensitive problems that arise in the Print and Mail Operations, and Reprographics. Coordinate with other SCO divisions and other state agencies for scheduling, problem resolution, and development of processes necessary to ensure all customer needs are met.

• Print and Mail Operations Analyst and Warehouse Worker - Directly supervise the Analyst responsible for providing technical expertise related to all Print and Mail administrative functions, such as contracting and procurement, and various analytical assignments in support of the units goals and objectives, such as monthly postage reports, postage funds requests, annual reports, and other special projects. Directly supervise the Warehouse Worker responsible for receiving, tracking, storing inventory, assisting with ordering production inventory and supplies and ensuring the materials stored in the warehouse are readily available to those who need it.

• Project and Strategic Planning/Implementation - Identify appropriate long-range plans for areas of oversight, collaborate with existing workforce and succession planning team to develop and implement goals to address succession planning, and ensure ongoing process documentation and knowledge transfer are occurring. Serve as Disbursements project lead and/or representative on projects as appropriate.

• Resolve Complex Managerial Issues - Personally deal with high profile matters, both orally and in writing, related to Print and Mail issues and/or items having statewide impact and prepare recommendations for the Assistant Division Chief and Division Chief while modeling Disbursements core values of Teamwork, Respect, Accountability, Communication, and Quality in all interactions, verbally and in writing.

Success in this position requires punctuality, positive attitude, excellent verbal and written communication skills, initiative, ability to work under pressure, ability to meet deadlines while effectively handling multiple assignments, and strong leadership skills.

You will find additional information about the job in the .

Working Conditions

The first half of the probationary period will be served entirely in-office to facilitate training and integration, with the potential for partial telework during the second half. Upon successful completion of the full probationary period, a 2-day weekly telework arrangement will be considered. Telework is at the discretion of the hiring manager or Assistant Divsion Chief, and they can remove or amend a telework agreement if performance is not met or operational needs change. 

This position is located at The Park, a quaint and historical campus environment two blocks from McKinley Park, in the heart of residential East Sacramento. Easily accessible from US 50 and I-80, The Park offers free parking, quick walks to local restaurant favorites, and countless lunchtime strolling opportunities through the quiet East Sacramento neighborhood. 

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. 

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Special Requirements

A resume is required. 

A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions. 

Take the required examination here: Supervisor II Examination

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Independent leader with solid sense of responsibility, accountability, and integrity.

• Experience managing and building collaborative relationships with internal and external stakeholders.

• Demonstrated management skills, with emphasis on establishing goals and objectives and proven ability to track and achieve measurable results.

• Ability to think strategically and assess issues quickly to identify the best possible solution.

• Strong communication skills; experience communicating effectively with other leaders, managers, and staff in a diverse environment, both verbally and in writing.

• Experience with change management to ensure smooth implementation of new processes, technologies, and organizational structures.

• Energetic leader who models appropriate behavior, displays realistic optimism, understands and manages perceptions, and inspires confidence in staff, peers, and overseers.

• Ability to handle stress while managing a team working in a fast-paced environment with visible and impactful workload.

• Flexibility to oversee multiple hours and shifts, including occasional availability outside of core hours, and on Saturdays, as needed.

• Proficiency in Microsoft Word, Excel, SharePoint, and PowerPoint.

• Knowledge and experience with procurements and state contracting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required for this position. The SOQ is a separate document with your Name, Job Control number, and classification applying for noted on the top right side of the page. Resumes and cover letters do not take the place of the SOQ. Applications without an SOQ or failure to follow instructions below may not be considered for this position. Your response must be no more than two pages and your response must be no more than two pages, Arial font, single spacing with normal margins, and describe your experience with the following:

  • Leadership experience, including successfully leading multiple work teams and projects and directing the work of multi-disciplinary staff.
  • Knowledge of and experience using project management techniques, tools, and methodologies.
  • This position requires clear, concise, timely, and direct communication skills both orally and in writing. Describe how you effectively communicate in a professional environment and what measures you utilize to ensure your communication is received as intended.

Job Tags

Permanent employment, Full time, Work at office, Local area, Remote work, Shift work

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