Job Description

Job Title: Printer / Copier Field Service Technician

Location: Dallas, TX 75235

Pay Rate: $30.00/hr

Shift: Workday: Start/end time will vary, shift will be 8 hours/day within 7am - 6pm Monday thru Friday, to be scheduled by manager

On-call - Rotation (every 4 weeks): 6pm – 7am Monday thru Friday, 24x7 weekends and holidays.

Duration: Contract

Job Description:

We are seeking a skilled Printer / Copier Field Service Technician to support a large hospital environment. This role involves installing, maintaining, and repairing print and imaging equipment while ensuring high service quality and customer satisfaction.

The ideal candidate will have strong electro-mechanical skills, hands-on experience with break/fix of printers/copiers, and the ability to work independently in a fast-paced, customer-facing environment.

Key Responsibilities:

• Diagnose, repair, and maintain printers, copiers, and imaging devices
• Respond to service calls and meet SLA requirements
• Install equipment and manage device configurations
• Perform preventive maintenance and scheduled servicing
• Troubleshoot technical issues and provide effective solutions
• Manage and track parts inventory and consumables
• Provide meter reads and maintain accurate service documentation
• Train end-users on device usage and features
• Communicate service updates, ETA, and resolution status to customers
• Support print fleet optimization and device assessments
• Collaborate with operations and project teams during deployments

Required Skills & Qualifications:

• 2–5 years of experience in printer/copier repair (break/fix)
• Strong electro-mechanical troubleshooting skills
• Experience with imaging devices and print technologies
• Strong customer service and communication skills
• Ability to work independently and manage multiple service calls
• Basic computer skills for reporting and system updates

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