Job Description

Job Description

Job Description

The World Equestrian Center is seeking enthusiastic and service-driven Retail Sales Associates to enhance our guests’ shopping experience and uphold the exceptional standards of our retail operations. This role is ideal for individuals who thrive in a dynamic, guest-focused environment and are passionate about delivering personalized service, maintaining visual excellence, and contributing to a collaborative team culture.

Primary Responsibilities:

• Demonstrate a proactive approach to achieving sales goals while maintaining a safe, clean, and welcoming retail environment.
• Provide warm, engaging, and knowledgeable service to every guest, ensuring a memorable shopping experience.
• Assist customers in selecting merchandise, offering thoughtful recommendations and product insights.
• Maintain store presentation by restocking shelves, organizing displays, and ensuring visual merchandising standards are met.
• Accurately process transactions and fulfill phone and online orders with efficiency and attention to detail.
• Collaborate with team members to meet department objectives and foster a positive workplace atmosphere.
• Address customer inquiries and concerns with professionalism, escalating to supervisors when necessary.
• Adhere to all store-specific Standard Operating Procedures (SOPs) and company-wide retail policies.
• Uphold WEC’s commitment to excellence through respectful communication and adherence to the established chain of command.
• Perform additional duties as assigned by leadership to support overall store success.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position.

• Stand and walk for extended periods throughout the shift.
• Reach with arms and hands to stock shelves and assist customers.
• Climb, balance, stoop, kneel, crouch, or crawl as needed to access merchandise and maintain store appearance.
• Safely lift and carry items of varying weights in accordance with safety guidelines.

Qualifications, Education, Experience, Skills and Abilities

• 1–2 years of experience in retail or customer service preferred.
• Sales experience is a plus.
• Exceptional communication and interpersonal skills.
• Strong team orientation and collaborative spirit.
• Availability to work flexible hours, including weekends.
• Patience and comfort in engaging with guests of all ages, including children

The World Equestrian Center is managed by Columbus Hospitality Management ; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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