Job Description
Summary:
The Store Manager is responsible for building and supporting a high performing
sales culture, maintaining a strategic view of store talent needs, recruiting,
and developing talent, analyzing relevant data to inform store-specific
strategies, being role model and champion for Ashley’s Core & Growth Values to
create a strong brand perception so that the store becomes the destination of
choice for home furnishing needs.
The Store Manager is a role model for building and maintaining the guest
relationships that are the foundation of the Company’s retail sales success.
This position hires, trains, supervises, and develops Sales Manager and other
store employees in the implementation of the Company’s sales approach, oversees
overall operational functions of the store, and maintains compliance with the
Company’s policies and operating procedures to ensure the delivery of an
exceptional in-store experience for every guest that results in increased store
sales, profitability and customer loyalty.
Responsibilities:
Leadership and Team Management:
* Recruit, onboard, train, supervise, develop, and motivate a team of Sales
Managers, sales associates, cashiers, customer service, and support staff.
* Cultivate a positive and collaborative work environment that fosters high
performance and low turnover.
* Conduct or oversee performance reviews and provide ongoing coaching and
development opportunities.
* Ensure strategic engagement – e.g. lead huddles that align every decision in
the store with the company strategy.
- Serve as a role model of Ashley’s Core & Growth Values.
- Design/shape the vision for training content provided to all associates.
Sales and Revenue Growth:
* Develop and implement sales and promotions to achieve sales targets and
exceed revenue goals.
- Analyze sales data and identify areas for improvement.
- Motivate and coach store team to deliver exceptional customer service and
close sales.
- Develop sales and profit goals.
- Help establish Ashley as the premier destination in the market for home
furnishings.
* Have a strong understanding of selling system/ standards for selling aligned
to company strategy – high performing sales culture.
* Use of analytics/ insights to take advantage of hidden opportunities/ improve
selling.
* Sell consistently to every guest and align selling strategy with company
standards (e.g. we are not a discount seller)
Store Operations and Inventory Management:
* Ensure smooth operation of all store functions, including merchandising,
inventory management scheduling and cash handling.
- Maintain a clean, organized and visually appealing showroom environment.
- Negotiate contracts and manage relationships with vendors and suppliers.
- Manage and optimize inventory levels to meet customer demand and minimize
cost.
* Create enticing visual presentation (e.g. knowing what “good” looks like and
partnering with the visual team to optimize) and consistent maintenance of
the store.
- Help create general associate standards and support for the guest.
- Participate in training program for sales and operations activities (e.g.
selling is more than just active engagement with the guest – store must be
set right to win)
* Provide relevant insights on offers, assortment and selling process/
standards, etc. to ensure success is expanded.
* Pursue opportunities to reduce waste (cost) and enable reinvestment in the
business (growth)
* Inventory management (protect profit everywhere to enable continued
investment in sales drivers)
* Assortment optimization (e.g. velocity walks/ optimizing the floor to win in
the local market)
* Maintain an efficient warehouse and product lifecycle plan (e.g. manage costs
and ensure relevant assortment on the floor)
Customer Service Excellence:
- Foster a customer-centric culture throughout the store.
- Exceed customer expectations by providing exceptional service and resolving
any issues promptly and professionally.
- Empower store team to resolve customer issues efficiently and with empathy.
- Track and analyze customer feedback to identify areas for improvement.
- Community Engagement o Develop and maintain strong relationships with
customers, building loyalty and repeat business.
* Customer Engagement/ Full Customer Lifecycle Management
Financial Management and Budgeting:
* Develop and manage store budgets, ensuring, efficient and responsible use of
resources.
- Monitor key financial metrics and track progress against targets.
- Report financial performance to management.
- Demonstrate the company’s core growth values in the performance of all job
functions.
At Ashley, we’re more than a business…we’re family. As the largest manufacturer
of home furnishings in the world, we know what it takes to build incredible
furniture and future leaders. We’re problem solvers with the grit to persevere
during challenging times and innovators who won't coast when times are good. We
create solutions, not excuses. And never settle for status quo. It’s the reason
we’re always searching for better ways to delivering an exceptional customer
experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth
Mindset”, and once you join our team, you’ll learn from the best in the
business.
Apply today and find your home at Ashley!
Compensation: Individual compensation packages are based on various factors
unique to each candidate, including skill set, experience, qualifications, and
other job-related factors. Annual Salary: $87,000.00 - $99,000.00. Employees are
also eligible to earn monthly, quarterly, and annual incentives based upon store
sales; according to historical data, if store sales targets are met, employees
can expect to receive between $27,250 and $40,000, depending upon store sales
volume.
Profit sharing is available to eligible employees; this discretionary program is
dependent on the profitability of the company.
Benefits: When you join our family, you are eligible to participate in our
comprehensive benefits programs which includes Health, Dental, Vision,
Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours
paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary
based on position and location, so we encourage you to speak with the recruiting
team during the interview process.
Ashley values its diversity and is proud to be an equal opportunity employer.
All employment decisions are made on the basis of an individual’s skills,
qualifications, merit, and business need.
Job Tags
Full time, Local area, Flexible hours