Job Description

divh2Universal Employee/h2pJob Category: Branch Requisition Number: UNIVE002552/ppPosted: May 5, 2026/ppFull-Time/ppOn-site/ppBellevue Branch 1920 Landmark Blvd Green Bay, WI 54311, USA/ph3Description/h3pstrongPosition Purpose/strong/ppUpholds the Credit Unions mission of We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve by fulfilling the members transactional, new accounts and consumer lending needs. Promotes products and services in a professional and effective manner./ppstrongEssential Responsibilities/strong/pulliAssists members with their transactional needs in person and over the phone. These may include but are not limited to deposits, withdrawals, loan payments, check cashing, transfers and more. Processes members transactions accurately and efficiently./liliAssists members with stop payments, account research, ACH items, pre-authorized transfers, wire transfers, account discrepancies and other account maintenance items./liliAssists members with their deposit side needs, including, but not limited to, IRA/HSA products, deceased accounts, and trust accounts./liliAssists members with their consumer loan needs, including, but not limited to, signature loans, consolidations loans, and secured loans./liliInterprets key documents and makes decisions based on policies and member data./liliPromotes applicable Credit Union products and services. Presents necessary information suited to members needs, including, but not limited to, consumer loans, debt protection, GAP, shares, share drafts, share certificates, IRAs, HSAs, Credit Card, home banking and more./liliConcentrates on building financial relationships with members while using a member advocacy approach./liliSpots needs and refers members to Mortgage Lenders, Financial Solutions Representatives and Commercial Lending./liliCorresponds with membership on eligibility requirements for accounts, loans and denials of credit./liliActively attends meetings and training sessions to keep up to date and responsible for policies, procedures and regulations, including, but not limited to, Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)./liliBalances a cash drawer, including operating a cash recycler./liliAssists the branch with opening and closing procedures./liliStrives to help the members from start to finish with all of their banking needs./li/ulpstrongNecessary Experience and Qualifications/strong/pulliAbility to read, write, and comprehend detailed and technical instructions, short correspondence, and memos; the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education./liliAbility to pass a federal criminal background check and be listed on the Federal Mortgage Loan Officer registry as required by The S.A.F.E. Act./liliAbility to operate an on-line computer terminal, word processing, email, and adding machine as normally acquired through a basic course or one to three months of on-the-job experience./liliComprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience./liliAbility to concentrate on and pay close attention to detail for over fifty percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy./liliAbility to multitask and switch from one task to the next easily./liliAnalytical ability necessary to research and resolve member problems and determine the appropriate course of action./liliInterpersonal skills necessary to deal effectively and efficiently with a diverse group of members in various degrees of stressful situations. Requires strong communication/listening skills to deal diplomatically and effectively with sensitive situations. Demonstrates strong motivation and sales skills./liliAbility to exercise a high degree of independent judgment when addressing member concerns. Must be supportive of the overall business objectives./li/ulpstrongWork Environment and Physical Requirements/strong/pulliOffice environment with moderate level of noise/liliMinimal lifting of up to 25 pounds/liliFrequent use of telephone, copier, computer, fax machine and other office machines/liliProlonged sitting or standing/liliFrequent mental and visual concentration/liliOccasional travel for training, meetings, and assisting other locations./li/ulpThe above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements./ppCapital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div

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